How can we help?

FAQ TOPICS

How can I update my subscription?

You can change the frequency of your subscription at anytime by simply logging into your account via our webiste or sending an email to hello@ancientandbrave.earth if you require further assistance.

I love this product, how can I increase the frequency of my subscription?

You can change the frequency of your subscription at anytime by simply logging into your account via our webiste or sending an email to hello@ancientandbrave.earth if you require further assistance.

I'm going away, how can I pause my subscription?

If you are going away or have a backlog of product you are able to skip orders on your subscription via your online account.

How can I add other products to my subscription?

You are able to add any product you wish to your subscription as a recurring order or just as a one off order via your online account.

How do I switch my subscription to a different product?

If you would like to update your product, please email hello@ancientandbrave.earth and the Customer Support team will be more than happy to assist. 

How do I update my payment method?

You are able to update your payment method linked to your subscription by logging into your account and visiting the Payment section.

How do I cancel my subscription?

If you wish to cancel your subscription please log into your account, click 'Subscriptions', scroll to the bottom and select 'Cancel Subscription'

What does being a B Corp mean?

B Corps are companies verified by B Lab to meet high standards of social and environmental performance, transparency, and accountability.

Is your packaging recyclable?

All of our packaging is recycable apart from our individual small sachets. All instructions on how to recycle your packaging are printed on the products.

Is your packaging compostable?

Our compostable pouches are fully compostable.

Do you use plastic?

We do as much as we can to reduce our plastic usage.

Is your Wild Collagen sustainably sourced?

Our Wild collagen is sustainably sourced from wild-caught, free swimming whitefish from the icy waters of the North Atlantic. With absolutely no fillers or additives and free from hormones and antibiotics our Wild Collagen is beautifully pure.

What does Climate Neutral mean?

Being 'climate neutral' means reducing greenhouse gas emissions as much as possible to help the planet.

What is 1% for the Planet?

1% for the Planet members commit to donating at least 1% of annual sales directly to environmental organisations.

What is ESG?

ESG means using Environmental, Social and Governance factors to assess the sustainability of companies and countries.

How do I know which products are the best for me?

We have a wonderful Quiz to help you decide which products are best suited to you and your health goals. Please follow the link below to view our Quiz online: https://ancientandbrave.earth/pages/quiz

What is the difference between your True and Wild collagen?

Our True Collagen and Wild Collagen have the same health benefits including contributing to the integrity, elasticity and strength of skin, cartilage, the gut, joints and bones. Our True Collagen is bovine based and is odourless and tasteless whereas our Wild Collagen is marine based and has more of a neutral taste. The main reason we have a bovine collagen and a marine collagen is to cater for our customers dietary preferences and needs.

How does your Vegan Collagyn work, how is it similar to the other collagens?

Collagen exists naturally in animals, as a very large complex molecule constructed from lots of long chains of polypeptides formed from different sequences of amino acids. The collagen molecule itself is far too big to be absorbed across the gut wall, so it needs to be broken down during digestion into single amino acids, or much smaller units of two (dipeptide), three (tripeptide) or very short amino acid chains to be easily absorbed into the body. Once absorbed, the collagen peptides are available to contribute to collagen renewal within bones, skin and connective tissue. Our True Collagen contains hydrolysed collagen peptides which means that the long polypeptide chains have already been broken down into short peptide units (no bigger than 5000 DA) that can be easily absorbed. The long amino acid chains that form the polypeptides found within the large collagen molecule are mainly formed from just 5 key amino acids – glycine, proline, hydroxyproline, arginine and alanine. Instead of using bovine hydrolysed collagen peptides, the vegan Collagyn range contains generous amounts of all 5 of these amino acids, from vegan and fermented sources, alongside vitamin C a key cofactor for the enzymes which build new collagen molecules.

What does MCT stand for? How do I use your True MCT?

MCT stands for 'medium chain triglycerides'. Simply add 1 to 4 tsp of True MCT to transform your drinks and smoothies or drizzle on salads and soups. We recommend you start with 1 tsp a day, gradually increasing up to 4 tsp a day as your body adjusts. Designed for the times in your day when you could do with a little more fuel in the tank.

What is our Rise and Rest Ritual? What products are included?

Our Rise + Rest Ritual products are the perfect way to bookend your days. These delicious formulas and blends have been created to support you during two of the most influential movements within the day. Bringing a positive impact to your whole-body health by aligning circadian rhythms and smoothing the nervous system. The four products we have created are True Hydration and Matcha + Collagen as our Rise products, True Nightcap and Cacao + Reishi as our Rest products. More information on these products and their benefits can be found on the product pages.

How do I use your Ritual Scoop?

Our Ritual Scoop measures our all our products differently depending on the density of the liquid/powder. Please follow the link below to our Ritual Scoop where there is an image explaining the measurements for each product: https://ancientandbrave.earth/products/ritual-scoop

What types of collagen do you offer?

All our collagen contain Type 1 hydrolysed collagen peptides. While we find the research on type 2 compelling and potentially promising, type 1 is the most abundant in the body (90%) and is used across the whole body. We therefore recommend prioritising this type of collagen first especially when your demand for collagen is so high. The collagen protein is made up of different amino acids. Amino acids are simply the building blocks of protein structures and each amino acid has individual benefits. Whilst there are many different amino acids involved in collagen, the most important - referred to as The Big 3 - are found in high amounts; glycine, proline and hydroxyproline.

How does collagen work?

Collagen is the most plentiful protein in the body, and it isn’t just found in our skin. This key protein is a vital component of our connective tissue – the most widely distributed tissue in the body. It is what supports and strengthens other body tissues, as well as insulating and protecting our organs. It’s found everywhere in the human body and most abundantly in our ligaments, bones, tendons, joints, cartilage, skin, gut lining, blood vessels and even our hair, nails and teeth.

What benefits can I expect to see?

Our collagen products help contribute to the elasticity of skin also strengthening hair, nails, joints, ligaments, bones and assists with gut health.

How soon can I expect to see and feel the benefits of taking collagen?

As we are all so different and our bodies react in such different ways, it is very hard to say how long it will take for you to see a difference. We have had a number of wonderful testimonials on the benefits of our products and how quickly people have seen results, but I cannot say for certain how long it may be before you see a difference.

How much collagen can I consume in a day?

We recommend consuming between 5g and 10g of Collagen per day. Each of our products include information on recommend amounts and how's best to consume them. This information is also available on our website.

How do I take my True or Wild collagen?

Our True and Wild Collagen dissolves easily into any hot or cold drink and is perfect to sprinkle on food too.

Does taking collagen help with menopausal symptoms?

During the first five years of the menopause, it is thought that women lose 30% of their skin’s collagen and continue to lose 2% of their collagen annually after that. Women may also experience hair loss which can be distressing as collagen makes up 70% of the skin that contains the hair root. Supporting and protecting collagen is vital for all skin renewal and future-proofing rituals. Taking True Collagen, Wild Collagen or our Vegan Collagyn during this time supports your body in maintaining its collagen levels, preventing some of the unwanted effects of the menopause.

Can I take collagen whilst pregnant/ breastfeeding?

It is always tricky to talk about safety of many products in pregnancy, due to ethical challenges involving research in pregnant people which therefore mean there are little to no studies available yet . However, given the massive abundance and predominance of collagen in our body and a higher need of collagen specific to this time in your life, it certainly seems possible and biologically plausible that collagen could be beneficial both during and post-pregnancy. In fact fertility Nutritionist Charlotte Grand has included our True Collagen as one of her recommended products in her book The Fertility Kitchen - you can read a blog she wrote for us here: https://ancientandbrave.earth/blogs/news/collagen-and-fertilityWe recommend you always consult with your doctor or midwife about what supplements you take during your pregnancy. Only they, knowing your personal health history, will be able to give you the green light on making any changes in your nutrition during this time. Collagen appears to be well tolerated and is thought of as a safe supply of important amino acids and protein and therefore likely to be safe to take. We suggest you are mindful of our blends which contain caffeine if you are monitoring your caffeine intake during pregnancy and breastfeeding as well as botanicals like Ashwagandha. These include our coffee + collagen, cacao + collagen and our vegan blends which contain White Tea Extract - and therefore it may be best to stick with True or Wild Collagen during this time.

Can I take more than one collagen product?

Yes, our products have been created to be taken alongside each other. We recommend a maximum of 15g of collagen per day if taking more than one product.

Does collagen help with joint pain?

Yes, our collagen products are made up of Type 1 hydrolysed collagen peptides which are naturally found within your joints so offer great support for painful or arthritic joints.

Is collagen good for my skin and hair?

Collagen is a protein that serves as a main building block in our hair, skin, bones, tendons muscles and ligaments and it's what helps our hair and skin stay healthy and hydrated.

What is the best time of day to take collagen?

You can take our collagen peptides at anytime of day! If you have specific goals you might consider; Morning: If you are aiming for fat-loss, taking collagen in the morning may help you feel full and satiated, giving you energy without a crash (and reaching for snacks an hour after breakfast!). Morning is also a great time to use our Coffee + Collagen blend as part of your kick-start to the day

During the day: You may choose to take your collagen during the day to support you through workouts or for general pain reasons. If you have an afternoon slump we recommend reaching for our Radiant blend to give you more focus and keep you feeling satisfied until dinner. Evening: You may consider taking your True or Wild collagen in the evening to help your body repair and restore while you sleep - especially if your goal is skin health or muscle repair.. The evening is also a great time to use our Cacao + Collagen to wind down or include the benefits of MSM and Glucosamine to support joint recovery overnight, found in our Naked Blend. For general inflammation and to help with sleep you may want to include a scoop of collagen before bed.

Can I take Collagen if I am undergoing medical supervision?

Our collagen products are thoroughly tested and have great safety profiles. We do understand however that each individual body is different and we cannot personalise every single product.

We therefore recommend that if you are undergoing any form of medical investigation, receiving any treatment or taking medications to please speak with your medical practitioner for guidance and directions.

As always if you have any further questions please do get in contact hello@ancientandbrave.com

How potent are True and Wild Collagen?

True Col 5,000mg per 5g serving 

Wild Col 5,000mg per 5g serving 

Is your collagen organic?

Whilst Ancient + Brave is certified by the Soil Association and all of our blends that can be organic are, collagen as a product cannot be certified as organic no matter where it comes from. Therefore, the only way we can ensure our True Collagen is the purest is to derive it in the way that we do. This is from our our sustainably sourced, grass-fed bovine from the EU from which the collagen is derived primarily from the hides as a byproduct. The True Collagen peptides are produced from raw materials that are exclusively sourced and originate from healthy animals, the cows have been raised naturally without hormones, antibiotics, chemicals, or GMOs. By extracting from grass-fed bovine, the food chain is pure and traceable.

Which of your products are Vegan?

What is the story behind Ancient + Brave?

Ancient + Brave started as all good businesses do, by seeing the opportunity to do things differently. Our founder, Kate Prince, set out to meticulously source the most exceptional ingredients with sustainability, traceability and ethical manufacturing at the heart of everything we do. Combining her knowledge of formulation and a passion for creating a truly sustainable business - Ancient + Brave was born.

I would like to stock your products, do you offer wholesale?

For any wholesale enquiries please contact us on orders@ancientandbrav.earth and we can assist you further.

How can I contact the Ancient + Brave team?

You can either send an email to hello@ancientandbrave, send a message on our Facebook or Instagram page or called us on 01825 703729.

Do you offer samples?

We do not have any sample sizes of any of our products. We do offer our True Collagen, Wild Collagen, True MCT Oil, True Hydration and True Nightcap in sachets at a lower price point for this reason.

I haven't got a scoop in my product?

In our efforts to reduce our plastic usage to help the planet, we have removed our plastic scoops from our product. Instead, we have created a luxury reusable gold Ritual Scoop available for purchase on our website. Please follow the link to view our Ritual Scoop online: https://ancientandbrave.earth/products/ritual-scoop

I haven't received my order, what can I do?

Please allow between 3-5 working days for delivery from the date of your order. Usually delivery is a lot quicker than this but can be delayed during busy periods or orders placed over weekend. If you have not received your order please firstly check the tracking number which would have been emailed to you buy Royal Mail when your order was dispatched. Please also check around your property to check your parcel has not been left in a safe place. If you are unsuccessful with these options please do send an email to hello@ancientandbrave.earth and we can assist you further.

What are your shipping options?

We offer free shipping on all UK orders. These orders are sent via Royal Mail 48 Hour Tracked. We also offer next day delivery on orders placed before 1pm for £4.95. These orders are sent via Royal Mail 24 Hour Tracked. For further information on EU and rest of world orders please follow the link: https://ancientandbrave.earth/pages/shipping

Where do you ship to?

We currently ship to the UK, EU, USA, Canda, Australia, New Zealand, Japan, Saudi Arabia, Kuwait, UAE, Qatar, Bahrain and Oman.

I have ordered the wrong product, what shall I do next?

If you have just placed your order and noticed it is incorrect we may be able to amend or cancel your order as long as it has not been packed and dispatched by our Fulfilment Team. Please do call us on 01825 703729 for any urgent order changes. If you have received your order and realised you have ordered incorrectly please feel free to return this order to us for a full refund and order the correct product directly off our website. Unfortunately, we are unable to offer free returns at this time.

How do I change my delivery address?

If you have just placed your order and noticed the address is incorrect we may be able to amend your address as long as it has not been packed and dispatched by our Fulfilment Team. Please do call us on 01825 703729 or email hello@ancientandbrave.earth for any urgent address changes.

Will it fit through my letterbox?

Our compostable pouches which are available as an option for some of our products fit in our postbox packaging meaning your order can be delivered successfully through your letterbox.

Do you offer free returns?

Unfortunately, we are unable to offer free returns currently.

I can't find my tracking number?

Your tracking number would have been emailed to you by Royal Mail when your order was dispatched. If you are unable to find it please do send an email to hello@ancientandbrave.earth and we can assist you further.

I haven't received any order confirmation?

If you have not received an order confirmation please firstly check your junk folder. If you have not been successful with this option please do send an email to hello@ancientandbrave.earth and we can check your email address on the order is correct and resend your order confirmation.

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